Last Updated Aug 2026

Welcome to Thryve.

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These Terms of Service (“Terms”) govern your access to and use of the Thryve website, coaching services, digital resources and all programmes provided by Thryve (“we”, “us”, “our”).

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By accessing our website, booking a Discovery Session, purchasing a coaching programme or otherwise engaging with our services, you confirm that you have read, understood and agree to be legally bound by these Terms.

If you do not agree with these Terms, please refrain from using our website or purchasing our services.

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These Terms should be read alongside our Privacy Policy, Medical & Wellness Disclaimer and Client Coaching Agreement, all of which form part of our agreement with you.

1. Definitions

“Client” means any individual who books, purchases or participates in any Thryve service.

“Discovery Session” means the optional introductory consultation offered prior to commencing coaching.

“Coaching Programme” refers to any personalised coaching service offered by Thryve, including Signature Focus, Complete Transformation, Private Coaching and Concierge Coaching.

“Business Day” means Monday to Friday excluding public holidays applicable to Thryve.

“Founding Member Pricing” means any introductory promotional pricing offered to qualifying clients.

“Student Programme” refers to any discounted coaching package available to verified students.

“Website” means all pages operated under the official Thryve domain together with associated digital platforms.

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2. Our Services

Thryve provides personalised online coaching designed to support clients in improving their health, wellbeing and lifestyle through tailored guidance in:

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• Fitness

• Nutrition

• Skincare

• Lifestyle habits

• Accountability

• Wellness education

Depending on the coaching programme selected, services may include:

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• Personalised programmes

• Initial assessments

• Goal setting

• Progress tracking

• Programme reviews

• Accountability coaching

• Educational resources

• Email support

• Messaging support

• Lifestyle guidance

• Digital resources

• Optional Discovery Sessions

Our coaching is educational, motivational and supportive in nature.

We do not provide medical, psychological, physiotherapy or licensed dietetic services unless expressly stated.

3. Eligibility

To purchase our services you must:

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• be at least 18 years of age; or

• have the consent of a parent or legal guardian where permitted by applicable law.

By purchasing our services you confirm that:

• all information provided is accurate;

• you are legally capable of entering into a binding agreement;

• you understand the nature of the services provided; and

• you will promptly notify us of any material changes to the information you have supplied.

Thryve reserves the right to decline services where inaccurate or misleading information has been provided.

4. Discovery Sessions

Discovery Sessions are designed to better understand your goals, current lifestyle and coaching requirements.

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The purpose of the session is to determine whether Thryve is an appropriate fit for your needs and to recommend the most suitable coaching experience.

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Booking a Discovery Session does not guarantee acceptance onto any coaching programme.

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Recommendations are based solely upon the information voluntarily provided during the consultation.

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Discovery Sessions are educational consultations and do not constitute medical advice.

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Unless otherwise required by applicable law, Discovery Session fees are non-refundable.

5. Coaching Programmes

Current coaching programmes include:

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• Signature Focus (minimum commitment of three months)

• Complete Transformation (minimum commitment of six months)

• Private Coaching (minimum commitment of six months)

• Concierge Coaching (bespoke agreement)

Programme features, response times, pricing and inclusions are described on our website and may vary according to the coaching experience selected.

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Coaching begins only after payment has been received and all required onboarding information has been completed.

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Clients acknowledge that programme features may evolve over time in order to improve service quality.

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Minor updates or improvements to coaching materials shall not constitute a breach of these Terms.

6. Payments

All coaching fees are payable in advance in accordance with the payment schedule agreed at the time of purchase.

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Recurring coaching programmes require timely payment to maintain uninterrupted access to coaching services.

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Failure to make payment may result in:

• suspension of coaching;

• suspension of messaging support;

• postponement of programme updates; or

• termination of services.

All prices displayed on the website are subject to change without prior notice.

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Price changes will not affect clients during their current minimum commitment period unless otherwise agreed.

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Applicable taxes, duties or transaction fees imposed by financial institutions remain the responsibility of the client.

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7. Refunds & Cancellation Policy

Due to the personalised nature of our coaching services, significant preparation and time are invested in each client from the outset.

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For this reason, all payments made to Thryve are non-refundable, except where required by applicable law.

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Refunds will not normally be provided where a client:

• changes their mind;

• decides not to participate;

• fails to engage with coaching;

• fails to follow the agreed programme;

• is dissatisfied due to a lack of adherence;

• becomes too busy to continue;

• relocates;

• or wishes to terminate coaching before the agreed minimum commitment has ended.

Where a client has committed to a minimum coaching period, they remain responsible for all payments due during that commitment unless otherwise agreed by Thryve in writing or where required by applicable law.

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Requests to pause coaching may be considered at our discretion but are not guaranteed.

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Approval of a pause does not automatically extend promotional pricing or Founding Member status.

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8. Founding Member Pricing

From time to time, Thryve may offer promotional pricing to qualifying clients (“Founding Member Pricing”).

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Unless otherwise stated, Founding Member Pricing will remain available only while the client maintains an uninterrupted active coaching relationship with Thryve.

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Founding Member status may be forfeited if a client:

• cancels their coaching programme;

• fails to make required payments;

• pauses coaching without prior written agreement;

• or otherwise ceases their active membership.

Should a client return after cancelling or ending their coaching relationship, current standard pricing may apply.

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Founding Member Pricing cannot be combined with any other promotional offer unless expressly stated.

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9. Student Programme

Student pricing is available only to clients who provide valid evidence of current enrolment at a recognised educational institution. Thryve reserves the right to request updated proof of eligibility at any time. Where satisfactory evidence cannot be provided, standard pricing may be applied.

Student discounts cannot be combined with any other promotion, introductory offer or Founding Member pricing unless expressly stated.

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10. Communication & Response Times

Support is provided according to the coaching programme selected.

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Estimated response times are:

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Signature Focus

Responses within 48 business hours.

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Complete Transformation

Responses within 24 business hours.

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Private Coaching

Responses within 12 business hours.

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Concierge Coaching

Same business day wherever reasonably possible.

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These response times are service targets rather than guarantees.

Business hours exclude weekends, public holidays and periods of annual leave or circumstances beyond our reasonable control.

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Clients may contact us at any time; however, messages are not monitored continuously.

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Our coaching services should never be relied upon in emergency situations.

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11. Programme Participation

Our coaching programmes are collaborative.

Clients acknowledge that meaningful progress requires consistent participation throughout the agreed coaching period.

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Clients remain responsible for:

• attending scheduled check-ins where applicable;

• responding to reasonable requests for information;

• completing agreed actions between reviews;

• providing honest feedback; and

• communicating any changes affecting their programme.

Missed check-ins, delayed responses or periods of inactivity do not automatically extend programme durations or minimum commitment periods.

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Unused coaching time, support or programme reviews cannot normally be carried forward unless otherwise agreed by Thryve.

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12. Programme Changes

Requests to upgrade, downgrade or transfer between coaching programmes may be considered at Thryve’s discretion.

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Any approved changes will be confirmed in writing and may include revised pricing, programme durations or minimum commitment periods.

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Thryve reserves the right to decline requested changes where they are not operationally practical.

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13. Client Responsibilities

Clients agree to:

• provide accurate and complete information;

• disclose any relevant medical conditions, injuries, allergies or other circumstances that may affect coaching;

• follow advice provided by qualified healthcare professionals;

• participate responsibly in all coaching activities;

• notify Thryve of any significant changes to their health or circumstances;

• maintain respectful communication with coaches and staff.

Clients acknowledge that they remain solely responsible for decisions relating to their own health, wellbeing and lifestyle.

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14. Medical, Exercise & Skincare Guidance

All coaching, guidance and recommendations provided by Thryve are educational in nature.

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Our services are not intended to diagnose, treat, cure or prevent any medical condition.

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Exercise carries inherent risks. Nutrition recommendations are provided as general guidance. Skincare recommendations are based upon information voluntarily provided by the client.

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Clients remain solely responsible for:

• consulting qualified healthcare professionals where appropriate;

• managing allergies and intolerances;

• checking product ingredients;

• conducting patch tests before using skincare products;

• following manufacturers’ instructions;

• determining whether exercise is appropriate for their individual circumstances.

Should clients experience pain, illness, dizziness, allergic reactions or any other concerning symptoms, they should discontinue the relevant activity immediately and seek appropriate medical advice.

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15. Allergies & Product Recommendations

Every individual is different.

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Results depend upon numerous factors including:

• consistency;

• genetics;

• existing health conditions;

• lifestyle;

• stress;

• sleep;

• nutrition;

• exercise adherence;

• and personal commitment.

Accordingly, Thryve makes no guarantee regarding:

• weight loss;

• muscle gain;

• improved body composition;

• skincare improvements;

• athletic performance;

• habit formation;

• or any other specific outcome.

Testimonials presented on our website or social media represent individual experiences and should not be interpreted as guarantees of future results.

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16. Right to Refuse or Terminate Services

Thryve reserves the right to refuse, suspend or terminate coaching services where a client:

• behaves abusively or disrespectfully;

• engages in harassment or discrimination;

• repeatedly fails to follow reasonable coaching instructions;

• provides false or misleading information;

• engages in unlawful activity;

• compromises the safety or wellbeing of coaches or other clients;

• or otherwise behaves in a manner that makes continuation of coaching unreasonable.

Where coaching is terminated for these reasons, refunds will not normally be provided except where required by applicable law.

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17. Confidentiality

Thryve treats client information with respect and confidentiality.

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Information shared during coaching will be handled in accordance with our Privacy Policy.

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Confidential information may only be disclosed where:

• required by law;

• necessary to protect the safety of an individual;

• necessary to prevent unlawful activity; or

• otherwise permitted under applicable law.

Clients also agree to respect the confidentiality of any proprietary coaching methods, documents or information shared during the coaching relationship.​

18. Intellectual Property

All coaching programmes, branding, documents, educational materials, templates, videos, graphics, website content, digital resources and other materials provided by Thryve remain the exclusive intellectual property of Thryve unless otherwise stated.

Clients receive a personal, non-transferable licence to use purchased materials solely for their own personal use.

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Without prior written permission, clients may not:

• copy;

• reproduce;

• share;

• distribute;

• publish;

• modify;

• sell;

• sublicense;

• upload;

• or commercially exploit any Thryve materials.

Unauthorised use may result in termination of coaching services and legal action where appropriate.​

19. Technology & Website Use

Clients are responsible for ensuring they have access to an appropriate internet connection, compatible device and valid email address in order to access our services.

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Whilst we make every reasonable effort to ensure uninterrupted access to our website and digital services, Thryve does not guarantee that the website or any online platform will be available at all times or free from interruptions, delays or technical errors.

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We reserve the right to update, modify, suspend or discontinue any part of our website or digital services where reasonably necessary for maintenance, security, legal compliance or business operations.

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Clients are responsible for ensuring that any information submitted through our website is accurate and complete.

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20. Third-Party Services

Our website and coaching services may include or rely upon third-party platforms, including but not limited to payment processors, scheduling software, video conferencing platforms, email providers, cloud storage providers or website hosting services.

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Whilst we carefully select reputable providers, Thryve is not responsible for interruptions, outages, errors or losses arising from third-party services beyond our reasonable control.

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Use of any third-party platform is subject to that provider’s own terms and privacy policies.

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21. Website Content

All information published on the Thryve website is provided for general educational and informational purposes only.

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Whilst every effort is made to ensure that information is accurate and up to date, we make no warranties or representations regarding the completeness, reliability or suitability of any content.

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Content may be updated, amended or removed at any time without prior notice.

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Nothing published on our website constitutes medical, legal, financial or professional advice.

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22. Limitation of Liability

To the fullest extent permitted by applicable law, Thryve, its founders, coaches, contractors, employees and affiliates shall not be liable for any direct, indirect, incidental, consequential, special or exemplary loss or damage arising from or relating to:

• participation in coaching services;

• reliance upon coaching recommendations;

• exercise-related injuries;

• nutritional choices;

• skincare products or routines;

• allergic reactions;

• supplement use;

• failure to achieve desired results;

• interruption or delay of services;

• technology failures;

• website downtime;

• data loss;

• third-party platform failures;

• loss of business opportunity;

• loss of income; or

• decisions made by clients based upon information provided through our services.

Clients acknowledge that participation in coaching is entirely voluntary and that they assume responsibility for decisions relating to their own health, wellbeing and lifestyle.

Nothing within these Terms excludes or limits liability that cannot legally be excluded under applicable law.

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23. Indemnity

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To the fullest extent permitted by applicable law, clients agree to indemnify and hold harmless Thryve, its founders, coaches, employees, contractors and affiliates from any claims, liabilities, damages, costs or expenses arising from:

• the client’s breach of these Terms;

• misuse of coaching materials;

• unlawful conduct;

• inaccurate information supplied by the client;

• or any actions taken by the client contrary to professional advice or programme guidance.

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24. Force Majeure

Thryve shall not be liable for any delay, interruption or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.

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These events may include, but are not limited to:

• natural disasters;

• severe weather;

• pandemics or public health emergencies;

• war or civil unrest;

• government action;

• industrial disputes;

• internet outages;

• cyber incidents;

• power failures;

• illness;

• or failures affecting third-party providers.

Where reasonably possible, coaching services will resume as soon as circumstances allow.

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25. Changes to These Terms

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Thryve reserves the right to amend these Terms from time to time.

Updated versions will be published on our website together with the revised “Last Updated” date.

Changes will apply from the date of publication unless otherwise stated.

Continued use of our website or coaching services after updated Terms have been published constitutes acceptance of those changes.

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26. Entire Agreement

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These Terms, together with our Privacy Policy, Medical & Wellness Disclaimer and Client Coaching Agreement, constitute the entire agreement between Thryve and the client regarding the use of our website and coaching services.

Should any provision of these Terms be found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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27. Governing Law

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These Terms shall be governed by and interpreted in accordance with the laws of the country in which Thryve is legally registered.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of that country.

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28. Contact

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Questions regarding these Terms, our services or any legal documentation may be submitted via the enquiry form available on our website or by emailing the official Thryve contact address published on our website.

Where appropriate, we will endeavour to respond within a reasonable timeframe.